Effective Date: August 01, 2026

At RUH TEX, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you visit www.ruhtex.com, purchase our products, or contact us.

By using our Website, you agree to the practices described in this Privacy Policy.

1. Who We Are

RUH TEX is a Pakistani textile manufacturer and wholesale supplier specializing in premium fabrics for retailers, wholesalers, and businesses.

Website: www.ruhtex.com

2. Information We Collect

Information You Provide

When you interact with our Website, you may provide:

  • Full Name
  • Company Name
  • Email Address
  • Phone Number
  • Billing Address
  • Shipping Address
  • Order Details
  • Messages submitted through contact forms
  • WhatsApp inquiries
  • Product quotation requests

Information Collected Automatically

When you browse our Website, we may automatically collect:

  • IP Address
  • Browser Type
  • Device Information
  • Operating System
  • Language Preferences
  • Pages Visited
  • Time Spent on Pages
  • Referral Website
  • Date and Time of Visit

3. Cookies

Our Website uses cookies to improve your browsing experience.

Cookies help us:

  • Keep you logged in
  • Save shopping cart contents
  • Remember preferences
  • Analyze Website traffic
  • Improve Website speed and performance
  • Deliver relevant advertisements

You can disable cookies through your browser settings, but some features of our Website may not function correctly.

4. How We Use Your Information

We use your information to:

  • Process orders
  • Deliver products
  • Respond to inquiries
  • Provide customer support
  • Send order updates
  • Prepare quotations
  • Improve our products and services
  • Improve Website performance
  • Detect fraudulent activity
  • Comply with legal requirements

We only use your information for legitimate business purposes.

5. WooCommerce Orders

When you place an order through our Website, we store information necessary to:

  • Process your order
  • Ship your products
  • Generate invoices
  • Maintain transaction history
  • Provide customer support

Payment information is processed securely by our payment service providers.

RUH TEX does not store your complete payment card information.

6. WhatsApp Communication

If you contact us through WhatsApp, we may retain your messages to:

  • Respond to inquiries
  • Process orders
  • Provide after-sales support
  • Improve customer service

Your WhatsApp communication remains subject to WhatsApp’s own Privacy Policy.

7. Google Analytics

We may use Google Analytics to understand how visitors use our Website.

Google Analytics may collect:

  • Device information
  • Browser type
  • Geographic region
  • Pages visited
  • Time spent on pages
  • User interactions

This information helps us improve our Website and customer experience.

8. Meta (Facebook) Pixel

We may use Meta Pixel to:

  • Measure advertising performance
  • Track conversions
  • Improve marketing campaigns
  • Deliver more relevant advertisements

Meta may collect information according to its own Privacy Policy.

9. Email Marketing

If you subscribe to our newsletter or marketing emails, we may occasionally send:

  • Product launches
  • New fabric collections
  • Promotional offers
  • Industry updates

You may unsubscribe at any time using the unsubscribe link included in our emails.

10. Sharing Information

We never sell your personal information.

We may share your information only with trusted service providers, including:

  • Shipping companies
  • Courier services
  • Payment processors
  • Website hosting providers
  • Technology service providers
  • Government authorities where required by law

All third parties are expected to safeguard your information.

11. Data Security

We implement reasonable technical and organizational measures to protect your information, including:

  • SSL encryption
  • Secure hosting
  • Password-protected systems
  • Limited access to customer information
  • Routine security updates

While we strive to protect your data, no internet transmission or electronic storage method is completely secure.

12. Data Retention

We retain your information only as long as necessary to:

  • Complete orders
  • Maintain business records
  • Meet legal obligations
  • Resolve disputes
  • Enforce our agreements

13. Your Rights

Subject to applicable laws, you may request to:

  • Access your personal information
  • Correct inaccurate information
  • Delete your personal information
  • Restrict certain processing activities
  • Withdraw consent where applicable

To make a request, please contact us using the details provided below.

14. Third-Party Websites

Our Website may contain links to external websites.

We are not responsible for the privacy practices or content of those websites. Please review their privacy policies before providing personal information.

15. Children’s Privacy

Our Website is intended for business and general audiences and is not directed at children under 13 years of age.

We do not knowingly collect personal information from children.

16. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements.

The updated version will be posted on this page with a revised effective date.

17. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

RUH TEX
Website: www.ruhtex.com
Email: info@ruhtex.com
Phone: +92-336-1282-769
Address: Shop 45/46, Mustafa Cloth Market, Near Iqbal Cloth Market, M.A. Jinnah Road, Karachi, Pakistan

We will make reasonable efforts to respond to your inquiries promptly.